Terms & Conditions
1. Specification of products
Specification on any of ruby & kate’s website regarding the products to be supplied by ruby & kate may differ from the actual products supplied from time to time. Ruby & kate reserves the right to make any changes in the specification necessary to comply with any applicable legislation and to change the specification published on the website, without affording notice, provided that this does not materially affect the quality or performance of the products purchased. In all respects, and to the maximum extent permissible, ruby & kate takes no other warranties or promises about the products, and any implied warranties are excluded.
ruby & kate does not promise that products will necessarily be available at the time of purchase, and all products are offered for sale subject to availability. If a product is unavailable, ruby & kate will endeavour to contact you to advise you of this within 2 business days, or during the checkout process. Ruby & kate will then issue you with a credit to use at a later date.
The price of the products shall be the price displayed on the website on the date of your order (inclusive of GST but exclusive of delivery charges which are payable by you). All prices displayed on the website are quoted in Australian dollars (AUD) and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.
4. Order submission
When you confirm an order you agree to the terms and conditions of sale and ruby & kate will treat the order as confirmed. You are responsible for ensuring the accuracy of your order. Ruby & kate shall endeavour to supply you, subject to availability, with the quantity and specification of products set out in your order. Ruby & kate shall confirm each order made online via the internet or by email within 48 hours and will include a receipt with each parcel.
Australia Post is ruby & kate’s usual postal agent and they will make deliveries unless otherwise instructed and in accordance with the terms and conditions stipulated by them. All products will be delivered to the address that you have indicated on the order. Risk of damage of loss of product passes to Australia Post when they take possession of your order from us. Kindly note that any times quoted for delivery are approximate only and ruby & kate shall not be liable for any delay in the delivery of the product howsoever caused. Costs of delivery and/or postage in Australia and shall be added to the purchase price and added to your order total accordingly. From time to time, ruby & kate will need to charge additional costs other than those indicate on our website. We will notify you within 48 hours if these charges. For any further information on postage and delivery can be found at www.auspost.com.au.
6. Cancellation, returns and replacement
ruby & kate will accept returns and cancellations and offer replacement goods commensurate with relevant legislation. We expect that you will be satisfied with your order but if you would like to cancel it and/or return the products ordered you must do so by contacting us within 7 working days of receiving your goods. Ruby & kate will confirm any cancellation by email and will repay to you (the cost of products but not the postage costs of delivery or return) within 30 days after return of the goods. Goods must be returned by registered post and proof of purchase provided before any refund is issued. We will only refund the costs of return postage if the products are deemed faulty.
No items purchased from ruby & kate may be resold without the prior and express written consent of ruby & kate.
Here at ruby & kate we are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all.
9. Security Policy
When purchasing from ruby & kate your financial details are entered on Paypal’s website. Thus we do not collect or store credit card information. Paypal keeps all information private; for more information on PayPal's security practices, please visit the PayPal Security Centre.